top of page
2%23%24%25%26*_edited.jpg
Buying

Buyers Guide

Create an Account

We encourage new customers to register and benefit from a more personal shopping experience and quicker online checkout. Creating an account is easy. Just fill in the form hereBy creating a Zcollector account, you will be able to:

  • Manage your personal information

  • Make an offer

  • Track your orders online

  • Access your purchase history

  • Access member exclusive offers 

  • Receive exclusive Zcollector news

Purchase Protection

The piece of mind to shop with confidence, knowing that we are committed to your satisfaction and peace of mind. Our Purchase Protection Policy ensures a great experience for our customers. Learn more.

Placing an Order

After registering you can log in to place your order.  Proceed to checkout and verify your ship-to-address. Your credit card will not be charged. You will receive an email confirming shipping cost within 24 hours to view through your online account. Once you approve shipping and your credit card has been authorized, your order status will appear as "completed".  You will receive an email with confirmation number and tracking number. If you have any questions, please call us prior to checkout.

Placing an Order by Telephone

If you wish to discuss your order, you may do so by calling 860-681-1028. We are here 9 AM to 8 PM EST, Monday-Friday and 9 AM-6 PM Saturdays.

 

Worry-Free Cancelations

Without giving reason, a buyer has a 3-day grace period to cancel an order. The buyer must inform us of the decision to cancel the order within given time to ensure immediate processing of the transaction. Inform us here or call 860.681-1028. After 3-day right to cancel an order, at this time your order is "In Progress" status, no changes or cancellations of your order can be made at this time  Store credit will be issued in the amount of purchase price and taxes if applicable after the merchandise has returned to our location. Buyer is responsible for shipping and insurance.  

Condition Statements

Condition statements and additional photos of the item(s) of interest are available at buyer's request. We provide exceptional support and encourage you to Get in touch if you have questions; a conversation with us always ends in a piece of mind. 

Authenticity

Zcollector warrants to the original buyer exclusively that any item purchased from zcollector.com is authentic and genuine as described on the Web Site and by invoice. All works are vetted to ensure condition and authenticity. A note about our antiques here.  Zcollector is committed to your satisfaction and peace of mind, every transaction is backed by our Purchase Protection Policy.  

Pricing

All prices quoted on Zcollector.com are in US$ and exclusive of shipping charges unless otherwise stated.

Sales Tax Policy

Zcollector does not collect sales or use taxes unless your order is delivered within the state of Connecticut. As such, the appropriate sales tax 6.35%. will apply.

Insured Global Delivery

We aim to make the shipping process as seamless and satisfying. Our alliance with some of the best local, and national fine art shippers allows us to ship safely and expeditiously. In most cases a quote will be available within 24 hours to view through your online account. Most items are shipped within 3-5 business days after payment is confirmed.  Shipping details here 

Import Tariffs + Fees

International purchases may incur import duties and fees in the destination country and as such is the buyer's responsibility to pay all additional custom charges, VAT or tariffs.

Tracking an Order

You can track the status of your order online at Zcollector. Sign in to your account to view your order history or check the status of your most recent order.

Payment Method + Security

Zcollector accepts Visa, Masterrcard, Discover, American Express, and business and personal checks. PayPal data encryption and 24/7 real--time transaction monitoring help keep your payments safe. 

Return Policy

To initiate a return, contact Zcollector within 3 days of delivery.  We do not charge a restocking fee. Return the merchandise to the place from where it was shipped to you in the condition it was in at the time of sale. Store credit will be issued in the amount of purchase price and taxes if applicable. Buyer is responsible for shipping and insurance. 

Privacy Policy

Our Code of Business Conduct is an integral part of Zcollector. We are committed to ensuring your privacy as a customer. Read our Privacy Policy.

Exceptional Support

We offer a quick response to customer inquiries within 24-48 hrs. Please feel free to call us on 860-681-1028, or submit our Inquiry Form.

 

Damaged or Lost in Transit

If your item is lost or damaged accidentally, initiate a return here. We will work with you to make it right. 

 

Purchase Eligibility:

 

  • The item was damaged in transit or never delivered
     

  • You notified Zcollector within 24hrs of the delivery date
     

  • You haven't accepted damaged package and you have informed the carrier of damaged package immediately
     

  • Buyer agrees that failure to inspect merchandise or notify shipping company within given time will result in a waiver of any claims by the Buyer

  • Items that are accurately described and not damaged are not eligible but you may still return item for store credit only

Purchase Protection
Damaged or Lost in Transit
bottom of page